Returns & Exchanges
At Stoy, we want you to be completely satisfied with your purchase. If your new fashion items aren't quite right, you can return or exchange them within 30 days of delivery provided they are in original, unworn condition with tags attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact.
Attach Shipping Label
Download and print the prepaid shipping label provided via the portal and affix it clearly to the outside of your package.
Drop Off and Track
Hand your package to the designated courier service and keep your tracking receipt until your refund has been fully processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing